The ITES (BPO) sector has developed at a quick pace by leaps and bounds over the years. The BPO industry keeps up a substantial workforce working 24/7 in different shifts. ITES-BPO continues to grow from strength to strength, witnessing high levels of activity – both onshore as well as offshore. It has experienced key transformations over the past few years, gaining experience, maturity, and gravitating towards higher-end services and global competitiveness.

There is an increased depth and breadth of services being offered, which include data analysis and real-time processing and more end-to-end services like consulting, business transformation and optimization. In this way, the industry has matured, providing 360-degree services that have resulted in its increasing its sphere of influence among clients.Our BPO help its clients achieve substantial, positive, and sustainable impact in their performance.

Mitra softwares has successfully partnered with leading BPO & IT companies across the globe in managing their call center and BPO fleet movement requirements. Mitra softwares industry leading Routing, Scheduling, Tracking and Monitoring software provide the effective fleet management solutions that make the BPO business run smoothly and on schedule.